Design Match

Your Deer Designer

You’re matched with a dedicated designer that’ll take over all your design tasks. We choose this designer based on what you tell us when you join. In the first months, we might try different designers to see who is the best for you. If your designer needs a day off or has an emergency, their buddy will take over so your designs get done. You won’t have a day with no work. Unless your designer is not there for the day or leaves the team, you will always work with them. And it doesn’t happen often, but if you end up not liking your designer’s style, we can always swap designers for you. No problem!

Squads

No designer is perfect at everything. Some are really good at making websites, while others are best at making logos or posters. So, your designers work in Squads. Each squad has 10 to 12 designers with different talents.

Let’s say you usually ask for website designs, but one day you want a logo. Your designer will ask a team member who is good at logos to help. But don’t worry, your designer will still make sure you get what you want. This way, you get the best designs every time.

Your Account Manager

Your account manager handles the behind-the-scenes tasks like checking design details, managing tickets priorities, asking for missing info, and answering questions. They make sure everything is clear and organized.

Although you have a shared inbox with your design team, your account manager facilitates the communication so your designer can focus 100% on being creative.

Your Quality Analyst

You have a third person on your design team called the “Quality Hero”. Your QA is like a top designer responsible for quality control. They make sure what you ask for and what you get are the same. They look over your designer’s work to make sure it’s good for you.

Imagine them as a “helping hand” to make sure you always get premium designs. They’re only human, so if they let something slide, let your account manager know and they’ll fix it for you.

The Flow

Make a wish

When you ask for a design, your design team check if they understand what you want. They make sure they have everything, like copy, pictures and logos. If they need more details, they'll ask you. If not, they'll get started on your designs.

Get it back

Once the magic is done, your Quality Hero looks at your designs to see if they're good. Your Account Manager then sends them to you. You'll get a link to get your finished designs and also the layered files*. Happy days!

Rinse and repeat

If you want changes, just reply to the same email. Keep asking for changes until you're 100% happy with your designs. You can check the status of your requests, set priorities, and add comments to each request using our dashboard.

* We work with Adobe Photoshop, Illustrator, InDesign, Figma and Canva.

Any other design apps aren’t part of our processes (yet!)

Communication is Key

How we communicate

All our communication runs through our dashboard or email so we can keep track of everything. You won’t be able to voice/video call your design team as they might be working on different time zones. It’s also important to have everything logged in one place in case we need to replace your designer whenever they take a day off.

Some of our clients like to send a short video/screencast to explain what they want. Others send us their briefs in a text/Word document or use lists and annotated images. You choose how you’d like to work with your team!

And if you work with a team, they’re more than welcome to send design requests too.